Check service failure |
None. |
Collect a MER for VirusScan Enterprise (VSE) and Host Intrusion Prevention (Host IPS), and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
Required files, DLLs are absent, or both |
None. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
Protected registry access failed |
Disable the "Host IPS Enabled" setting in the IPS Options policy on the endpoint and run Health Check again. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
Protected directory access failed |
Disable the "Host IPS Enabled" setting in the IPS Options policy on the endpoint and run Health Check again. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
Certificates can't be updated |
None. See Additional Information. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
If the endpoint is running VSE 8.8 or Host IPS 8.0 Patch 4 or earlier, failure to update the certificate might not indicate an inability to upgrade to Endpoint Security (ENS). The method to update the certificate that the ENS installer uses is different. If this condition is met, try an upgrade to ENS directly. |
Certificates need to be updated |
None. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
Installer trust failed |
None. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
System certificate minimum public key length is invalid |
Follow the instructions in KB91559 and run Health Check again. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
Host IPS service check failed |
Restart the endpoint and run Health Check again. If Health Check continues to fail, disable the "Host IPS Enabled" setting in the IPS Options policy and run Health Check again. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |
Root certificates aren't present on the system |
None. |
Collect a MER for VSE and Host IPS, and the %WINDOWS%\Temp\mcafeelogs\HealthCheck.log. Open a Service Request with Technical Support with this information, and the failed tests. For instructions to collect MERs, see KB59385. |
None. |