After you upgrade ENS, the installation client might encounter an issue that leads to corruption in the product's XML files. As a consequence, the local ENS console might display abnormal behavior including one of the following:
- One or more modules report as "Unknown."
- A password prompt displays, but there’s no password policy in place.
- Systems report as out of compliance in ePolicy Orchestrator (ePO) despite update tasks appearing successful.
You might observe
Event ID 1000 - Application Errors in relation to common ENS executables with McAfee DLLs as the faulting modules.
You might also observe the following errors in the
EndpointSecurityPlatform_Errors.log:
Failed to create container using xml/xsd!!!
Failed to load xml document, 0x00000001