Endpoint Security installation fails and enters a restart loop
Last Modified: 2023-06-05 08:53:22 Etc/GMT
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Endpoint Security installation fails and enters a restart loop
Technical Articles ID:
KB91309
Last Modified: 2023-06-05 08:53:22 Etc/GMT Environment
Endpoint Security (ENS) Threat Prevention 10.6.1
Problem
When you upgrade from a previous ENS version to 10.6.1, the installation becomes stuck in an infinite restart loop. In the logs, you can see the following. 05/02/2019 08:00:48.530 [3532] [BootstrapperMain] Check if installed common is 10.5.3, need to install a HF for 10.5.3 before upgrade 05/02/2019 08:00:48.530 [3532] [BootstrapperMain] Installed ENS Common Product Version : 10.5.3 05/02/2019 08:01:39.843 [3532] [BootstrapperMain] Utility to update ENS exp driver returned reboot required. 05/02/2019 08:01:39.858 [3532] [BootstrapperMain] Common failed during install or Upgrade!!! [+] MFEEPMPK_WORKAROUND - Faulty driver was found. Now attempting replacement [+] MFEEPMPK_WORKAROUND - Old driver still running! [+] MFEEPMPK_WORKAROUND - Reboot is required [+] MFEEPMPK_WORKAROUND - About to disable ENS workaround. This will take some time. [+] MFEEPMPK_WORKAROUND - Disabled ENS workaround After the restart, you see the same point of failure for all attempts and the [+] MFEEPMPK_WORKAROUND - Checking for faulty driver existence [+] MFEEPMPK_WORKAROUND - Old version of faulty driver was found. [+] MFEEPMPK_WORKAROUND - Old driver file is flagged as DELETE_PENDING [+] MFEEPMPK_WORKAROUND - Reboot is required NOTE: The tool
Solution
This issue is resolved in the ENS 10.6.1 July 2019 Update Repost. Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Workaround
Delete the CAUTION: This article contains information about opening or modifying the registry.
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