masvc.Error: io service create Failed(803) (in Agent logs after you install McAfee Agent on Mac operating systems)
Last Modified: 2021-06-14 16:29:20 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
masvc.Error: io service create Failed(803) (in Agent logs after you install McAfee Agent on Mac operating systems)
Technical Articles ID:
KB91235
Last Modified: 2021-06-14 16:29:20 Etc/GMT Environment
McAfee Agent (MA) 5.5.0 - 5.5.3 Supported macOS versions For details of MA supported environments, see KB51573. Problem
After you install the McAfee Agent on a Mac operating system, the McAfee Agent service fails to start successfully. Agent logs record the following errors: masvc.Error: io service create Failed(803) cma.Info: compat service context creation failed, error = <803>. compatservice.Error: failed to create compatibility service context, can't start the service. macompatsvc.Error: Failed to create compat service. Install.log ( Mac-C02Q1843FVH3 installd[494]: ./postinstall: id: mfe: no such user Mac-C02Q1843FVH3 installd[494]: ./postinstall: <main> attribute status: eDSRecordAlreadyExists Mac-C02Q1843FVH3 installd[494]: ./postinstall: <dscl_cmd> DS Error: -14135 (eDSRecordAlreadyExists) Mac-C02Q1843FVH3 installd[494]: ./postinstall: chmod: /var/McAfee/agent/agent.ini: No such file or directory Mac-C02Q1843FVH3 installd[494]: ./postinstall: chown: mfe: illegal user name Mac-C02Q1843FVH3 installd[494]: ./postinstall: chown: mfe: illegal user name Mac-C02Q1843FVH3 installd[494]: ./postinstall: chown: mfe: illegal user name Mac-C02Q1843FVH3 installd[494]: ./postinstall: chown: mfe: illegal user name CauseThis issue can occur if there is a user that exists in the system with a space in the name. For example,
During the McAfee Agent installation, the installer queries the existing user names and the identifier associated with the users. The process allows it to assign a unique ID above 500 to the Because of the way the current McAfee Agent installer queries an existing User and ID, the results returned for any user with a space in the user name do not return the actual ID. So, the installer continues and tries to create the The installer then finishes without creating the Solution
This issue is resolved in McAfee Agent 5.5.4, which is tentatively scheduled for release in Q2 2019. NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision. Workaround
If possible, delete any user accounts that contain a space in the user name. To determine if any of the existing user names contain a space, use the following command to list all users within the Mac operating system: Affected ProductsLanguages:This article is available in the following languages: |
|