An error occurred while retrieving the requested data (when trying to open an Exploit Prevention event)

Technical Articles ID: KB90997
Last Modified: 1/4/2022

Environment

Endpoint Security (ENS) Threat Prevention 10.6.0

Problem 1

Within the ePolicy Orchestrator (ePO) console, when you try to open an event listed on the Exploit Prevention Events page (at Menu, Reporting, Exploit Prevention Events), the following error appears:

An error occurred while retrieving the requested data

Problem 2

The following messages display in the stderr.log at \<ePO installation directory>\Server\Logs\:

org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet org.apache.jsp.detail.general_jsp threw exception
java.lang.RuntimeException: error generating HTML content

Caused by: com.mcafee.orion.core.data.DataSourceException: error calling get() for uid 283027180

Caused by: com.mcafee.orion.core.template.db.exception.ExecuteTransactionException: SQUID column TP_Events.TargetFileSize threw an exception when reading values from the result set

Caused by: java.sql.SQLException: SQUID column TP_Events.TargetFileSize threw an exception when reading values from the result set

Caused by: java.sql.SQLException: Value C:\WINDOWS\SYSTEM32\WINDOWSPOWERSHELL\V1.0 cannot be converted to INTEGER.

Cause

The TP_Events View in the ePO database, which belongs to ENS, is corrupted.

Solution

This issue is resolved in Endpoint Security 10.6.1, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number for access. For more information about the Product Downloads site, and alternate locations for some products, see KB56057 - How to download Enterprise product updates and documentation.

Updates are cumulative; Technical Support recommends that you install the latest one.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

An error occurred while retrieving the requested data (when trying to open an Exploit Prevention event)

Environment

Problem 1

Problem 2

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

An error occurred while retrieving the requested data (when trying to open an Exploit Prevention event)

Environment

Problem 1

Problem 2

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title