A policy can't be applied, viewed, modified, or duplicated, even when directly applied to a target computer
Last Modified: 2023-07-20 10:19:49 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
After December 1, 2024, please log in to the Thrive Portal for support, knowledge articles, tools, and downloads. For information about using the Thrive Portal, view the Trellix Thrive Portal User Guide.
A policy can't be applied, viewed, modified, or duplicated, even when directly applied to a target computer
Technical Articles ID:
KB89525
Last Modified: 2023-07-20 10:19:49 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem 1
A policy fails to assign or doesn't apply correctly, even when applied directly to the target computer.
Problem 2
A policy becomes corrupt. The policy can't be applied, viewed, modified, or duplicated, including any combinations of these actions.
CauseThe root cause is under investigation. This issue most commonly occurs after a recent upgrade, whether it's for the ePO server or an extension. After the upgrade action, some form of corruption occurs in the SQL database. Working with a post-corruption copy of the database or post-corruption policy has thus far proven inconclusive for finding the root cause. WorkaroundThe following workaround is intended to remediate an existing issue when policies can't be applied, viewed, modified, or duplicated.
IMPORTANT: Before you begin the process explained in this article, you must back up your ePO server. See the following KB articles for more information:
Identify, delete, and re-create the affected policy:
IMPORTANT: The following files are required for Technical Support:
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
Affected ProductsLanguages:This article is available in the following languages: |
|