After you install the TIE software, the TIE system in the System Tree in ePolicy Orchestrator (ePO) is missing the
TIESERVER tag. Under
Menu,
Automation,
Server Tasks, the
Apply TIESERVER tags to TIE Server server task is also missing.
These symptoms cause the TIE communication with ePO to fail and display errors while you use the
TIE Reputations page.
The
Orion.log on the ePO server contains the following message:
ERROR [http-nio-8443-exec-20] impl.TieServerDxlCommunicatorImpl - Error received from tieserver:unable to locate service for request Error Code is :-2147483647
ERROR [http-nio-8443-exec-20] impl.TieServerBaseCommunicatorImpl - Error received for Topic:/mcafee/service/tie/file/search from tieserver:unable to locate service for request
com.mcafee.tie.server.ext.exception.TieDxlCommunicationException: unable to locate service for request