Systems toggle between Managed and Unmanaged in ePolicy Orchestrator
Last Modified: 2023-07-19 06:06:08 Etc/GMT
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Systems toggle between Managed and Unmanaged in ePolicy Orchestrator
Technical Articles ID:
KB85449
Last Modified: 2023-07-19 06:06:08 Etc/GMT EnvironmentePolicy Orchestrator (ePO) 5.x
Problem
The following is observed each time you perform an Active Directory (AD) sync:
CauseThe issue is caused by having a pool of MAC addresses being shared with multiple computers. Each time a computer performs an agent-server communication, the managed computer entry is overwritten by the recently communicating computer. This setup results in some computers always staying in an Unmanaged state.
Example:
SolutionTo prevent ePO from using a MAC address shared with multiple clients, follow the guidance provided in KB52949 - Clients communicating via VPN disappear from the ePO tree.
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