When you try to reimport a Sensor software update to the Manager, the Manager stops you from downloading the software for a second time, by default.
To successfully reimport the update, you must remove the database entry and software update files.
NOTE: If you restore a configuration backup from a Manager that contains imported Sensor software, the imported history on the Manager remains. But, the Sensor software files aren't restored. In this situation, you must delete the imported history from the Manager as follows:
- Log on to the Manager database:
- Click the Manager icon in the notification area, and select Stop Manager.
- Click Start, Run, type cmd, and then click OK.
- For Manager 9.1.7.75 and earlier:
Type cd <Installation Directory>\MySQL\bin\ and press Enter.
For Manager 9.1.7.77 and later, including 10.x and 11.x:
Type cd <Installation Directory>\MariaDB\bin and press Enter.
- View the full information about the downloaded file's path and other information. Select the file you downloaded by typing the following command and then pressing Enter:
select * from iv_updates where file_name='<filename>';
For example:
select * from iv_updates where file_name='sensorsw_5200_91563';
- When you see the path and other entries related to the file that you downloaded, delete the entry by typing the following command and then pressing Enter:
delete from iv_updates where file_name='<filename>';
For example:
delete from iv_updates where file_name='sensorsw_5200_91563';
- Delete the file from the path shown in the select statement.
For example:
<path>\App\temp\ruleEngine\updates\
- Right-click the Manager icon and click Start Manager. You're now able to download or import the file to the Manager.
NOTE: If you're unsure of the file names, log on to Product Download Site with your grant number and email address, and see the files separated by version and model.
The files are in the same format as the previous example: sensorsw_<model>_<version>, excluding the .jar extension.
