Recent updates to this article
| Date |
Update |
| March 5, 2024 |
Added ePO-MER 4.5 release details. |
The WebMER tool collects Trellix product data from your computer so that Technical Support can analyze and resolve problems. WebMER is available from the Enterprise Tools page.
NOTE: Although WebMER supports the products covered by this article, some might have reached their End of Life (EOL) and are no longer supported.
Product Release Information
| WebMER Version |
Release Notes |
Release Date |
| ePO-MER |
| ePO-MER 4.5.0.61 Hotfix 1 |
KB97017 |
March 5, 2024 |
| ePO-MER 4.5.0.10 |
KB97016 |
October 31, 2023 |
| ePO-MER 4.4.0 |
KB96224 |
December 6, 2022 |
| ePO-MER 4.2.40 |
KB94413 |
April 14, 2021 |
| WebMER |
| WebMER 4.3.186 |
KB94728 |
August 10, 2021 |
| WebMER 4.2.19.0 |
KB94111 |
February 9, 2021 |
Supported Platforms
NOTE: Both 32-bit / 64-bit operating systems are supported.
- Windows 11
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Vista
- Windows Server 2022
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012 R2
- Windows Server 2012
- Windows Server 2008 R2
- Windows Server 2008
Supported Products
- Application and Change Control
- Consumer-Lite
- Data Exchange Layer
- Data Loss Prevention Endpoint
- DLP Discover
- Drive Encryption
- Endpoint Intelligence Agent
- Endpoint Security 1
- ePolicy Orchestrator
- File and Removable Media Protection
- Host Intrusion Prevention
- Management of Native Encryption
- McAfee Active Response
- McAfee Client Proxy
- Quarantine Manager
- MOVE Antivirus Multi-platform
- MVISION EDR
- MVISION Endpoint
- Policy Auditor
- Risk Advisor - Application Inventory Agent
- Rogue System Detection
- SaaS Endpoint Protection
- Security for Lotus Domino
- Security for Microsoft Exchange
- Security for SharePoint (PortalShield)
- SiteAdvisor Enterprise
- Trellix Agent
- VirusScan Enterprise
- Vulnerability Manager 2
| 1 |
To verify that debug logging is needed, contact Technical Support.
To contact Technical Support, log on to the Trellix Thrive site and click Open New Case under the Support page.
If you are having an issue logging in or didn't receive an email to set your password for the Trellix Thrive site, you can contact us. |
| 2 |
Some log files might not be collected. If present, manually collect the following extra files from the /foundstone/logs folder:
ReportServer.log
FCServer.log
FCAgent.log
|
Supported Languages
- Brazilian Portuguese
- Dutch
- English
- French
- German
- Italian
- Japanese
- Korean
- Russian
- Spanish
- Simplified Chinese
- Traditional Chinese
