How to upload diagnostic files to Technical Support
Last Modified: 2023-04-12 02:48:54 Etc/GMT
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How to upload diagnostic files to Technical Support
Technical Articles ID:
KB50534
Last Modified: 2023-04-12 02:48:54 Etc/GMT Environment
All Trellix products
Summary
If you have an open Service Request with Technical Support, you might be asked to upload files to help your Support technician. This article describes how to upload these files to the Trellix server. Solution
The best way to upload your files is to attach them directly to the Service Request in the ServicePortal. This method uses the HTTPS protocol. It supports files up to 30 GB. This method of upload has the following advantages:
Use either of the following options. To attach files to a Service Request with the ServicePortal upload option:
Related Information
IMPORTANT: Trellix servers are private computer systems. These systems, including all related equipment, networks, and network devices, and specifically including internet access, are provided only for authorized use. They might be monitored for all lawful purposes, including the following:
Monitoring includes active attacks by authorized entities to test or verify the security of this system. During monitoring, information might be examined, recorded, copied, and used for authorized purposes.
All information, including personal information, placed on, or sent over this system might be monitored. Use of this computer system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use might subject you to criminal prosecution. Evidence of unauthorized use collected during monitoring might be used for administrative, criminal, or other adverse action. Use of this system constitutes consent to monitoring for these purposes. This server is used by Trellix customers to transfer suspect files or viruses to Trellix for analysis and cleaning. Make sure that you scan any downloaded files immediately and check with your Trellix representative about any file that you want to download.
This system is monitored and protected by Trellix. Affected ProductsLanguages:This article is available in the following languages: |
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