You observe an issue when you try to use the Single Sign-On (SSO) feature offered by the Cloud Bridge extension.
Click the option
Use your Trellix ePO - SaaS credentials to sign in:
When you try to access the ePO on-premises console, you see the following:
- A continuous logon screen occurs.
- You're unable to successfully log on to ePO on-premises after you enter a valid set of credentials.
The above issue is seen when using either of the browsers listed below:
- Microsoft Edge (Windows)
- Safari (Mac)
The
Orion log on your ePO on-premises server records the error below:
server.ExternalAuthenticationStrategyExtPointValve - An exception occurred invoking external authentication strategy in class com.mcafee.epo.cloudbridge.auth.IAMAuthenticationStrategyjavax.security.auth.login.FailedLoginException: jwt token was invalid: eyJ0eXAiOi
