How to use the Data Exchange Layer Client MER tool for Linux and Mac

Technical Articles ID: KB90005
Last Modified: 2023-05-15 12:15:04 Etc/GMT

Environment

Data Exchange Layer (DXL)

Summary

The Minimum Escalation Requirements (MER) tool is a script that collects the following product data from the DXL Client for Linux and Mac (all versions). Technical Support uses the data to analyze and resolve issues:

/etc/ma.d/DXL_____1000/config.xml
/var/McAfee/dxl/*.config
/var/McAfee/dxl/*.log
/var/log/MFEdx*.log

To run the tool, perform the steps below:

Copy the Mac MER script attached to this article (mfe_dxlclient_log_collector.sh) to a Mac system.
Open the Terminal application inside Applications, Utilities.
Change to the directory where you saved the MER script.
Use the following command to make the script executable:

chmod 777 mfe_dxlclient_log_collector.sh
Execute the script using the following command:

sudo ./mfe_dxlclient_log_collector.sh

The output tgz file is saved to /tmp/mer_dxlclient_unknown.corp.nai.org_20171030_1000.tgz.

Attachment

mfe_dxlclient_log_collector.sh
3K • < 1 minute @ broadband

Affected Products

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How to use the Data Exchange Layer Client MER tool for Linux and Mac

Environment

Summary

Attachment

Affected Products

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Knowledge Center

How to use the Data Exchange Layer Client MER tool for Linux and Mac

Environment

Summary

Attachment

Affected Products

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