SNS Notice: End of Life FAQs for Web Protection Suite and Web Gateway Cloud Service, and migration FAQ
Last Modified: 2022-12-12 17:57:04 Etc/GMT
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SNS Notice: End of Life FAQs for Web Protection Suite and Web Gateway Cloud Service, and migration FAQ
SNS Emails ID:
SNS3353
Last Modified: 2022-12-12 17:57:04 Etc/GMT Email Content
We announce the End of Life (EOL) for Web Protection Suite – all patches and preceding versions:
Migration FAQs: Why are these products entering EOL? We have invested in the next generation for web protection that is based on management within our MVISION Cloud environment. Will there be a replacement for WPS and SWE? Yes. Web Protection Suite 2 will be available, as well as MVISION Web. Does the EOL include patch levels? Yes. All patch levels are included. Is there any cost to upgrade? We will provide you with a like for like entitlement to Web Protection Suite 2 for WPS and MVISION Web for SWE. Upgrade options such as Unified Cloud Edge Base and Unified Cloud Edge Advanced have incremental features and cost. Will you be providing new features for the products included in this EOL after the End of Sale is announced? No. New features and enhancement requests (product ideas) will no longer be developed. I have Web Protection Suite. What must I do to stay protected? Within the next year, migrate from Web Protection Suite to Web Protection Suite 2. I have Web Gateway Cloud Service. What must I do to stay protected? Within the next year, migrate from Web Gateway Cloud Service to MVISION Web. What will happen to the Hybrid Customer? Hybrid customers will retain the feature in Web Protection Suite 2. There is no suppression of any features in the new replacement product. When I stop using the products in this EOL announcement, will you delete all personal data it has collected in association with these products? Yes. We will delete all personal data collected in association with these products. Can I request that my company's data be deleted at a certain time? We follow current General Data Protection Regulation (GDPR) guidelines. These guidelines allow customers to contact Technical Support or a sales representative for guidance on deleting personal data. Additional Resources: What resources can you provide to help me transition to Web Protection Suite 2? We’ve designed an easy-to-migrate option that, when agreed by you, will automatically migrate your entitlement over to the Web Protection Suite 2 or MVISION Web managed by MVISION Cloud. Are there professional services available to help me? Although the migration process is simple, Professional Services are available. Contact your account manager for details about pricing. What is your EOL policy? For EOL and lifecycle details, see the Product and Technology Support Lifecycle page. Whom can I contact if I have more questions? If you have further questions, contact Technical Support or your account manager. To receive information about product updates, sign up for the Support Notification Service.
Original Send Date
December 22, 2021
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