Application crash of setupCC.exe causes Endpoint Security 10.7 November 2022 install or upgrade to fail
Last Modified: 2023-06-26 05:32:26 Etc/GMT
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Application crash of setupCC.exe causes Endpoint Security 10.7 November 2022 install or upgrade to fail
Technical Articles ID:
KB96399
Last Modified: 2023-06-26 05:32:26 Etc/GMT Environment
Endpoint Security (ENS) 10.7 November 2022 Release
Summary
Environmental factors that involve Trellix Agent (TA) can lead to a crash of the ENS platform installer binary, Problem
The
Solution
This issue was resolved in the 10.7.0 April 2023 Update. Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Workaround
You might be able to work around the problem through the ePO Agent Handler configuration or by temporarily changing the Agent mode to unmanaged if only a small number of systems are affected. Contact Support if you want to pursue these options, and reference this Knowledge Base article. To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
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