Property collection for MOVE Multi-platform Client 4.10 fails

Technical Articles ID: KB96293
Last Modified: 2023-02-15 06:43:30 Etc/GMT

Environment

MOVE Antivirus Multi-platform Client 4.10.x
Trellix Agent (TA) 5.7.x

Summary

After upgrading TA to version 5.7.8 and MOVE Multi-platform Client to version 4.10.0.547, properties for the MOVE client aren't collected. They also aren't visible on the ePolicy Orchestrator (ePO) server.

Problem

After upgrading TA to version 5.7.8 and the MOVE Multi-platform client to version 4.10.0.547, the MOVE Client's properties aren't collected locally on the end nodes. Subsequently, the product's properties aren't visible on the ePO server. This issue causes failure of the product management during policy enforcement or task assignment.

System Change

You've performed the following upgrades:

From any version of TA to version 5.7.8.262.
From any version of MOVE Multi-platform Client to version 4.10.0.547.

Cause

The MOVE Multi-platform Client fails to communicate locally with TA via MvMsgBus. The following message is recorded on the Move Client log mvagent.log.

ERROR: mvmsgbus_context.cpp: 29: MvMsgBus - Module: ma_client Message: falied to start ma client
MvMsgBus - Module: mvmsgbus Message: Failed to start mvmsgbus, excpetion<705>

Solution

Technical Support is investigating this issue. If you experience this issue, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

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Knowledge Center

Property collection for MOVE Multi-platform Client 4.10 fails

Environment

Summary

Problem

System Change

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Property collection for MOVE Multi-platform Client 4.10 fails

Environment

Summary

Problem

System Change

Cause

Solution

Affected Products

Languages:

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Title

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