Product Deployment task fails on macOS computers
Last Modified: 2022-11-15 11:50:31 Etc/GMT
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Product Deployment task fails on macOS computers
Technical Articles ID:
KB96101
Last Modified: 2022-11-15 11:50:31 Etc/GMT Environment
Trellix ePolicy Orchestrator (ePO) - SaaS Trellix Agent (TA) 5.7.7.378 macOS Monterey 12.5 Problem
Product Deployment task doesn't work on macOS computers. The Task log file records the following errors: 2022-10-27 13:09:49 [2653] (4322592128) [ScrptExe] [E] [Executing section RunCommand]-> 2022-10-27 13:09:49 [2653] (4322592128) [ScrptExe] [E] [SetWorkDir]-> 2022-10-27 13:09:49 [2653] (4322592128) [ScrptMgr] [E] Failed to set the working dir as /var/McAfee/agent/update\Current\ENDP_AM_1070MACX\Install 2022-10-27 13:09:49 [2653] (4322592128) [ScrptExe] [D] Line 41: CallIf TRUE, SendUnsupportedMAError 2022-10-27 13:09:49 [2653] (4322592128) [ScrptExe] [I] Executing section: [SendUnsupportedMAError] 2022-10-27 13:09:49 [2653] (4322592128) [ScrptExe] [D] Executing section SendUnsupportedMAError Cause
Apple has released a new M1 silicon chip. The hardware runs x86_64 instructions using Apple's Rosetta 2 emulation layer. The current versions of McAfee Agent (MA) 5.6.x don't support this chip. Support is provided with MA 5.7.0 and later. For more information, see KB93819 - Support for Apple's M1 architecture with McAfee Agent. SolutionUpdate to Rosetta version on macOS computers using the command below:
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