Unable to log on to ESM UI through the ESM Administrator App
Last Modified: 2023-01-18 06:18:35 Etc/GMT
Affected Products
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Unable to log on to ESM UI through the ESM Administrator App
Technical Articles ID:
KB96014
Last Modified: 2023-01-18 06:18:35 Etc/GMT Environment
SIEM Enterprise Security Manager (ESM) 11.x
Problem
The following error occurs when you log on to the ESM UI through the ESM Administrator app: ac.youAreRunning: 11.4.5 20210429 ac.currentVersionOnTheEsm: 11.4.4 202103 Cause
Here, we upgraded the ESM version to 11.4.5, and the ESM Administrator application considers that the ESM is running an older version, which is 11.4.4. It might be possible to log on to the UI portal through the browser and view the dashboard. But, when you open the application to access the Flash-based widgets or components, you get this error message. The ESM app uses the cached values that don't recognize the latest version installed. From the cached data, the ESM app considers the version as an older version that doesn't match with the installed version on SIEM. Solution
The issue can be resolved by clearing the browser cache and app data. To clear the Chrome and Internet Explorer browser cache, perform the steps below:
mcafee_esm_administrator_app ESM_Administrator_App esm-administrator-app NOTE: Affected ProductsLanguages:This article is available in the following languages: |
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