Event Parser service fails to start after you upgrade to ePO 5.10 Cumulative Update 13
Last Modified: 2023-04-14 11:36:03 Etc/GMT
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Event Parser service fails to start after you upgrade to ePO 5.10 Cumulative Update 13
Technical Articles ID:
KB95898
Last Modified: 2023-04-14 11:36:03 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10 Update 13
Summary
After you upgrade to ePO 5.10 Cumulative Update 13, the Event Parser service fails to start. But, Application service and Apache services are up and running.
Problem
The ERROR: The system was unable to find the specified registry key or value. 2022-07-01T00:48:23.062Z - info: ***arg list for unblock msoledb msi*** 0=-Command, 1=Unblock-file, 2='C:\Users\tewatson-pv1\Desktop\ePO_5.10.0_Update_13\resources\app\MSOLEDB\msoledbsql_x64.msi' 2022-07-01T00:48:24.986Z - info: Successfully unlock the MSOLEDB msi file. 2022-07-01T00:48:24.986Z - info: ***arg list for installing msoledb driver*** 0=/q, 1=IACCEPTMSOLEDBSQLLICENSETERMS=YES, 2=/L*V, 3="%TEMP%\msoledbsql_x64_Inst.Log", 4=/norestart 2022-07-01T00:59:19.956Z - info: stdout for MSOLEDB: 2022-07-01T00:59:19.956Z - info: MSOLEDB driver installation failed 2022-07-01T00:59:19.975Z - info: Query execution failedConnectionError: Failed to connect to DSHVPSDBEPO01:1433 - read ECONNRESET 2022-07-01T00:59:19.975Z - info: Update with Id CU-13 is not installed on this system, start installing CauseThis issue is caused because the MSOLEDB driver fails to install.
Solution
To resolve the issue, perform the following steps:
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