Le service EventParser ne démarre pas après l'installation d'ePO 5.10 CU 13.
Les erreurs ci-dessous sont enregistrées dans le fichier
ePOUpdater.log :
2022-06-09T00:48:23.062Z - info: MSOLEDB is not installed ProcessUncleanExitError: QUERY command exited with code 1:
ERROR: The system was unable to find the specified registry key or value.
2022-06-09T00:48:23.062Z - info: ***arg list for unblock msoledb msi*** 0=-Command, 1=Unblock-file, 2='C:\Users\RGC\Desktop\ePO_5.10.0_Update_13\resources\app\MSOLEDB\msoledbsql_x64.msi'
2022-06-09T00:48:24.986Z - info: Successfully unlock the MSOLEDB msi file.
2022-06-09T00:48:24.986Z - info: ***arg list fou installing msoledb driver*** 0=/q, 1=IACCEPTMSOLEDBSQLLICENSETERMS=YES, 2=/L*V, 3="%TEMP%\msoledbsql_x64_Inst.Log", 4=/norestart
2022-06-09T00:59:19.956Z - info: stdout for MSOLEDB:
2022-06-09T00:59:19.956Z - info: MSOLEDB driver installation failed
2022-06-09T00:59:19.975Z - info: Query execution failedConnectionError: Failed to connect to RGCEPO:1433 - read ECONNRESET
2022-06-09T00:59:19.975Z - info: Update with Id CU-13 is not installed on this system, start installing
Le fichier
msoledbsql_x64_Inst.log enregistre les entrées suivantes :
=== Verbose logging started: 6/9/2022 12:16:04 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (BC:78) [12:16:05:042]: Resetting cached policy values
MSI (c) (BC:78) [12:16:05:042]: Machine policy value 'Debug' is 0
MSI (c) (BC:78) [12:16:05:042]: ******* RunEngine:
******* Product: C:\Users\RGC\Desktop\ePO_5.10.0_Update_13\resources\app\MSOLEDB\msoledbsql_x64.msi
******* Action:
Property(S): ProductToBeRegistered = 1
Property(S): ReplacedInUseFiles = 1
MSI (s) (44:EC) [12:16:37:299]: Note: 1: 1707
MSI (s) (44:EC) [12:16:37:300]: Product: Microsoft OLE DB Driver for SQL Server -- Installation completed successfully.
MSI (s) (44:EC) [12:16:37:301]: Windows Installer installed the product. Product Name: Microsoft OLE DB Driver for SQL Server. Product Version: 18.6.3.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 0.
MSI (s) (44:EC) [12:16:37:302]: Value of RebootAction property is
MSI (s) (44:EC) [12:16:37:302]: Windows Installer requires a system restart. Product Name: Microsoft OLE DB Driver for SQL Server. Product Version: 18.6.3.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Type of System Restart: 2. Reason for Restart: 1.
MSI (s) (44:EC) [12:16:37:303]: Product: Microsoft OLE DB Driver for SQL Server. Restart required. The installation or update for the product required a restart for all changes to take effect. The restart was deferred to a later time.
MSI (s) (44:EC) [12:16:37:341]: Deferring clean up of packages/files, if any exist
MSI (s) (44:EC) [12:16:37:342]: MainEngineThread is returning 3010
MSI (s) (44:60) [12:16:37:400]: RESTART MANAGER: Session closed.
MSI (s) (44:60) [12:16:37:400]: No System Restore sequence number for this installation.
=== Logging stopped: 6/9/2022 12:16:37 ===
MSI (s) (44:60) [12:16:37:426]: User policy value 'DisableRollback' is 0
MSI (s) (44:60) [12:16:37:426]: Machine policy value 'DisableRollback' is 0
MSI (s) (44:60) [12:16:37:426]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (44:60) [12:16:37:426]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (44:60) [12:16:37:436]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (44:60) [12:16:37:439]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (44:60) [12:16:37:444]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (44:60) [12:16:37:463]: Destroying RemoteAPI object.
MSI (s) (44:F0) [12:16:37:464]: Custom Action Manager thread ending.
MSI (c) (BC:78) [12:16:37:474]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (BC:78) [12:16:37:475]: MainEngineThread is returning 3010
=== Verbose logging stopped: 6/9/2022 12:16:37 ===
Les erreurs ci-dessous sont enregistrées dans le fichier
EventParser_systemname.log (
<ePO installed folder>\db\logs) :
20220630213031 E #08116 EPODAL ePOData_Connection.cpp(718): COM Error 0x800A0E7A,
source=ADODB.Connection, desc=Provider cannot be found. It may not be properly installed., msg=Unknown error 0x800A0E7A
20220630213031 E #08116 EPODAL ePOData_Connection.cpp(381): COM Error 0x800A0E7A, source=ADODB.Connection, desc=Provider cannot be found. It may not be properly installed., msg=Unknown error 0x800A0E7A
20220630213031 E #08116 EPODAL ePOData_Connection.cpp(406): Error 0x800A0E7A returned from credentials callback. Database NOT available
20220630213031 E #08116 EVNTPRSR D:\BUILD_764249\BUILD\ePO\dev\src\server\include\ePOData.inl(461): Database initialization: Failed (hr=0x800A0E7A).
20220630213031 E #08116 EVNTPRSR source\servinit.cpp(164): Failed to initialize database layer. Cannot continue.
20220630213031 I #08116 EVNTPRSR EventParser Stopped.
20220630213031 I #08116 EVNTPRSR Cleaning up Server...
L'Observateur d'événements (
Application.log) enregistre les entrées suivantes :
Event ID: 1029
Type Date Time Source Category Event User Computer Description Data
INFORMATION 06/09/2022 21:57:38 MsiInstaller None 1029 pam_epoadmin2 RGC.trellix.com Product: Microsoft OLE DB Driver for SQL Server. Restart required.
The installation or update for the product required a restart for all changes to take effect.
The restart was deferred to a later time. 7B 34 44 34 35 34 42 41 42 2D 41 31 46 37 2D 34 39 32 44 2D 39 33 30 30 2D 35 42 46 30 35 44 42 33 30 42 45 42 7D 2C 20 33 30 31 30
