Network Data Loss Prevention (NDLP) appliance policies are failing to apply
Last Modified: 8/5/2022
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Network Data Loss Prevention (NDLP) appliance policies are failing to apply
Technical Articles ID:
KB95713
Last Modified: 8/5/2022 EnvironmentData Loss Prevention (DLP) Monitor 11.x Summary
When a new policy is applied to an NDLP appliance, the changes aren't being made. NDLP appliances still enforce the old policies.
Problem
When a policy is being applied to an NDLP appliance, the following message is observed in the file Process 2011 exiting with error code 1 - An error occurred while running /opt/NETAwss/ame/policy/config-updater.pl Also, the following message is observed in policypush: Failed to apply 'DLPPS___1000' policy () src/PolicyHandler.cpp:293 mca.Error "/opt/NETAwss/bin/surun /opt/NETAwss/ame/policy/amepolicypush": Exited with 255. Solution
Contact the Technical Support team. To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
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