McAfee Agent service closes unexpectedly on Windows 7 or Windows Server 2008
Last Modified: 2023-08-14 11:05:11 Etc/GMT
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McAfee Agent service closes unexpectedly on Windows 7 or Windows Server 2008
Technical Articles ID:
KB95297
Last Modified: 2023-08-14 11:05:11 Etc/GMT Environment
McAfee Agent (MA) 5.7.4.399 Microsoft Windows 7 Microsoft Server 2008 Microsoft Server 2008R2 Problem
After a fresh install or upgrade to MA 5.7.4.399, the You see the errors below in the Windows application event log:
A STACK_TEXT: 00def584 62a71f35 01b31dc8 00000000 007dfad8 0x0 00def5b8 62a7316b 74c51301 00000000 007dfad8 ma_aac_service!ma_aac_service_create+0x3f5 00def5ec 62a71acf 00813148 62a71e60 00000000 ma_aac_service!ma_aac_service_create+0x162b 00def600 6129967d 0081314c 718f3090 0096c038 ma_aac_service+0x1acf 00def618 612a51a4 717f5230 0096a570 71843b00 ma_io_service!ma_remotelog_service_create+0x134d 00def668 717f5440 0096c090 00000000 0096c090 ma_io_service!ma_io_service_create+0x694 00def690 71911e1e 0096a570 00000000 00def6b0 libuv!uv_run+0x110 00def6a0 7191d536 0081ef90 00000000 00def6c0 ma_msgbus+0x1e1e 00def6b0 7191d59e 00832630 00000000 00def6d4 ma_msgbus!ma_msgbus_get_conf_file+0x1046 00def6c0 612a526a 00832630 00000004 00def6f8 ma_msgbus!ma_msgbus_run+0x1e 00def6d4 01221e97 0096c038 00000000 0025cfa8 ma_io_service!ma_io_service_run+0x4a 00defa64 753b75ae 00000001 0025cfb8 00000000 masvc!ma_buffer_get_raw+0xa47 00defa78 76f4ef5c 0025cfa8 00defac4 772c369b sechost!ScSvcctrlThreadW+0x21 00defa84 772c369b 0025cfa8 77aa82fb 00000000 kernel32!BaseThreadInitThunk+0xe 00defac4 772c366e 753b758d 0025cfa8 00000000 ntdll!__RtlUserThreadStart+0x70 00defadc 00000000 753b758d 0025cfa8 00000000 ntdll!_RtlUserThreadStart+0x1b NOTES:
Solution
This issue is resolved in McAfee Agent 5.7.6, which is available from the ePO Software Manager or the Product Downloads site. To view other known and resolved issues, see KB93773 - McAfee Agent 5.7.x Known Issues. NOTE: You need a valid Grant Number to access the update. Affected ProductsLanguages:This article is available in the following languages: |
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