MVISION Mobile Devices page data mismatch and error "Failed: Task cannot be executed as same task is already running"

Technical Articles ID: KB95085
Last Modified: 2021-12-09 23:02:56 Etc/GMT

Environment

MVISION Mobile App
MVISION Mobile ePolicy Orchestrator (ePO) Extension

Problem

The MVISION Mobile dashboard, Devices page information isn’t as up to date as the MVISION Mobile, Configuration, Devices page. For example, the Last seen column shows an old date on the MVISION Mobile dashboard, Devices page compared to the MVISION Mobile, Configuration, Devices page.

MVISION Mobile dashboard, Devices page:

MVISION Mobile dashboard, Devices page: Devices Analyzed

MVISION Mobile, Configuration, Devices page:

The result of the Last Seen column doesn't match between the MVISION Mobile dashboard, Devices page and the MVISION Mobile, Configuration, Devices page.

Cause

The issue occurs due to the content update through the server task with Actions set to: Mobile Device Pull task. If the task runs hourly/daily, it ends up in a loop and creates overlap with the previous task running. The task shows as waiting because the previous task is in a loop in the back-end. The log shows the following error:

Failed: Task cannot be executed as same task is already running

Solution

To clear the loop of the MVISION Mobile task in a waiting state, run another server task for MVISION Mobile as described below.

Log on to the MVISION ePO console.
Go to Automation, Server tasks, and click Menu.
Click New server task and select the Actions: MVision mobile restore default state. This task helps to clear the loop of the server task in the waiting state. Once this task is successful, the log shows the following:

Started: MVision mobile restore default state
Completed: MVision mobile restore default state (MVision mobile restore default state)
Run the server task with Actions: Mobile Device Pull task configured. This task pulls the data for the last 28 days from the MVISION Mobile, Configuration, Devices page. The log shouldn't show any errors as below with the fetching devices count depending on the data that is available.

Started: Device Task Completed.
fetched devices : 1/1
Pulling deleted device details
Completed: Device Task Completed. (Mobile Device Pull Task)

NOTE: The data shows the last 28 days on the MVISION Mobile dashboard, Devices page after you run the restore default task and then the pull device data task. But, the content is always visible on the MVISION Mobile, Configuration, Devices page with all data detected.

Affected Products

Mobile Security

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Knowledge Center

MVISION Mobile Devices page data mismatch and error "Failed: Task cannot be executed as same task is already running"

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

MVISION Mobile Devices page data mismatch and error "Failed: Task cannot be executed as same task is already running"

Environment

Problem

Cause

Solution

Affected Products

Languages:

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