ESS REC Application conflicts with Endpoint Security
Last Modified: 2021-12-07 15:35:06 Etc/GMT
Affected Products
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ESS REC Application conflicts with Endpoint Security
Technical Articles ID:
KB95067
Last Modified: 2021-12-07 15:35:06 Etc/GMT Environment
Endpoint Security (ENS) Threat Prevention 10.x Encourage Technologies ESS REC Application Problem
If both ENS Exploit Prevention and ESS REC Application are enabled, there might be a problem where multiple processes are terminated unexpectedly. The ENS logs don't output a relevant entry. The crashing process might include the following:
Cause
There’s a compatibility issue between both products. This issue might be due to the timing of the injection and hooking behavior of them.
SolutionTry one of the following resolutions:
Workaround
Change the "Inclusion status" of the affected processes from "Include" to "exclude". These processes are listed in "Application Protection Rules" in the Exploit Prevention policy.
Affected ProductsLanguages:This article is available in the following languages: |
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