When a system has been configured to use the
Proxy Server,
Use system proxy settings option, either through ePolicy Orchestrator (ePO) policy management or standalone configuration, connections to
amcore.rest.gti.mcafee.com might fail. When the connection is attempted directly, and if direct connection is blocked or disallowed, the lookup creates short delays in file access. Behavior such as seeing Outlook hang briefly when opening
PDF files has also been observed.
When validating GTI-REST communication using the following article, detection might be observed:
KB53733 - Verify that GTI File Reputation is installed and endpoints can communicate with the GTI server. But, if the detection name isn’t
Artemis!<string>, GTI-REST file reputation wasn’t communicated properly.