Files can open slowly with GTI enabled and the ENS Common policy set to "Use system proxy settings"
Last Modified: 2021-12-22 19:41:11 Etc/GMT
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Files can open slowly with GTI enabled and the ENS Common policy set to "Use system proxy settings"
Technical Articles ID:
KB95012
Last Modified: 2021-12-22 19:41:11 Etc/GMT Environment
Endpoint Security (ENS) 10.7.0 September 2021 Update and later
Problem
When a system has been configured to use the Proxy Server, Use system proxy settings option, either through ePolicy Orchestrator (ePO) policy management or standalone configuration, connections to When validating GTI-REST communication using the following article, detection might be observed: KB53733 - Verify that GTI File Reputation is installed and endpoints can communicate with the GTI server. But, if the detection name isn’t System Change
Installed ENS 10.7.0 September 2021 Update, which enabled REST-GTI connectivity by default.
Cause
The Scan Engine tries to access Solution
A change has been implemented in Workaround 1
Configure your network to allow direct connections to It’s considered best practice to exclude Global Threat Intelligence (GTI) servers from your proxy, and allow direct connection instead, for optimal scan performance. Workaround 2
Instead of automatically detecting settings, manually configure the proxy settings in the ENS Common policy. ePO:
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