Upgrade to ePO 5.10 Update 10 fails when an extension version has more than four parts
Last Modified: 2023-08-10 09:33:35 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Upgrade to ePO 5.10 Update 10 fails when an extension version has more than four parts
Technical Articles ID:
KB94944
Last Modified: 2023-08-10 09:33:35 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10 Update 10 Endpoint Security Storage Protection extension ( VSESTOMD1300 ) 2.0.0.42.1 Intrusion Prevention System Extension ( Problem
You observe the following after you enter your credentials in the ePO 5.10.0 Update 10 The 2021-09-28T11:24:32.921Z - error: uncaughtException: Invalid argument not valid semver ('#.#.#.#.#' received) date=Tue Sep 28 2021 13:24:32 GMT+0200 (South Africa Standard Time), pid=7072, uid=null, gid=null, cwd=E:\McAfee Software\ePO Software\ePO_5.10.0_Update_10, execPath=E:\McAfee Software\ePO Software\ePO_5.10.0_Update_10\ePOUpdater.exe, version=v10.2.0, argv=[E:\McAfee Software\ePO Software\ePO_5.10.0_Update_10\ePOUpdater.exe, --type=renderer, --no-sandbox, --enable-features=FixAltGraph, --service-pipe-token=0741FC4916A0E7BA4C77A4071A0E57C4, --lang=en-US, --app-path=E:\McAfee Software\ePO NOTE: ' Cause
Investigation shows that the problem occurs with the affected extensions due to the number of parts the version numbers have. In the affected extensions, the version numbers have five parts. For example, 2.0.0.42.1 ( The extensions aren't compliant with the following requirements:
Solution
This issue is resolved in ePO 5.10.0 Update 11, which is available from either the Software Catalog or the Product Downloads site. NOTE: You need a valid Grant Number to access the update. To view all resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues. Workaround
Remove the problem extension before you upgrade to an ePO 5.10 update version X. Once the upgrade completes, check in the extension again. IMPORTANT: Back up your policies before removing the extension.
Affected ProductsLanguages:This article is available in the following languages: |
|