Unable to link accounts in Trellix ePO - SaaS Cloud Bridge (Firewall issue)
Last Modified: 2023-02-01 10:50:31 Etc/GMT
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Unable to link accounts in Trellix ePO - SaaS Cloud Bridge (Firewall issue)
Technical Articles ID:
KB94930
Last Modified: 2023-02-01 10:50:31 Etc/GMT Environment
Trellix ePolicy Orchestrator (ePO) - SaaS Cloud Bridge (CB) 2.1.x extension Trellix ePO 5.10.x (on-premises) Trellix ePO - SaaS Problem
You're unable to link your ePO server to the Trellix account via the Trellix ePO - SaaS Cloud Bridge extension after following the steps in the Trellix ePO - SaaS Cloud Bridge 2.1.0 Installation Guide. The error below is seen in ePO when trying to link to the Trellix account in CB 2.1.0, 2.0.0: The error below is recorded in the org.apache.http.conn.HttpHostConnectException: Connect to uam.mcafee-cloud.com:443 [uam.mcafee-cloud.com/99.84.199.12, uam.mcafee-cloud.com/99.84.199.55, uam.mcafee-cloud.com/99.84.199.114, uam.mcafee-cloud.com/99.84.199.59] failed: Connection timed out: connect Cause
A firewall has blocked the URLs related to Trellix ePO - SaaS Cloud Bridge, which causes the account linking to fail. The following advice is provided in the Trellix ePO - SaaS Cloud Bridge 2.1.0 Installation Guide, under the error message section: The above advice doesn't cover the firewall configuration problem. Solution 1
The administrator must allow the URLs listed below in their firewall settings:
Solution 2
Other issues that incur the same errors but have a different cause and solution have been documented. The various issues are being collated in the article below: Related InformationAffected ProductsLanguages:This article is available in the following languages: |
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