ePolicy Orchestrator becomes unresponsive when you use Protection Workspace
Last Modified: 2023-08-09 06:07:35 Etc/GMT
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ePolicy Orchestrator becomes unresponsive when you use Protection Workspace
Technical Articles ID:
KB94478
Last Modified: 2023-08-09 06:07:35 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x Protection Workspace User Interface 1.0.0.2258 and earlier Protection Workspace Services 1.0.0.1946 and earlier Problem
The ePO console becomes unresponsive throughout the day. If you restart the ePO Application Server service, the issue is temporarily alleviated. But, the issue usually returns within a day or several days later. The following errors are recorded in the An analysis of a If you remove the Protection Workspace extension, you no longer see the issue. Cause
The issue has been seen in environments where there are many incoming events, specifically around 1 million events per day or more.
Solution
To resolve this issue, install one of the Protection Workspace extension versions listed below:
Workaround
Reduce the number of incoming events. This action can include, but isn't limited to, either of the following:
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