Force automatic reboot after (seconds) not honored after product deployment
Last Modified: 2021-04-07 15:12:49 Etc/GMT
Affected Products
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Force automatic reboot after (seconds) not honored after product deployment
Technical Articles ID:
KB94374
Last Modified: 2021-04-07 15:12:49 Etc/GMT Environment
McAfee Agent (MA) 5.7.x, 5.6.x
Problem
You see unexpected results after you configure the McAfee Agent General policy with the options below:
Example: When the task completes, the
#2780 ScrptExe Executing section: [SendSuccessEvent] #2780 ScrptMgr The update to version 7.2.9 was successful. #2780 MueEep Invoking events withEventId " 0" Severity " 3" Productid " EEPC" Locale " 0000" UpdateType " Install" UpdateError " 0" iUpdateState " 8" New Version " 7.2.9" Date Time " " Script Id" 26479" Custom Message " " #2780 MueEep Updating session state to 8 The client system performs an immediate reboot after the successful installation, and does not wait the 7200 seconds.
Solution
This issue is resolved in McAfee Agent 5.7.3. This version is available from either the ePO Software Manager or the Product Downloads site. NOTE: You need a valid Grant Number to access the update. To view other known and resolved issues, see KB93773 - Trellix Agent 5.7.x Known Issues. WorkaroundWe investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.
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