masvc.Error: io service create Failed (after you install McAfee Agent on Linux)
Last Modified: 2021-05-21 04:45:20 Etc/GMT
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masvc.Error: io service create Failed (after you install McAfee Agent on Linux)
Technical Articles ID:
KB94094
Last Modified: 2021-05-21 04:45:20 Etc/GMT Environment
McAfee Agent (MA) 5.7.0-5.7.2, 5.6.x Linux operating systems Problem
Although the installation of the McAfee Agent on a Linux system is successful, the agent services do not start. The installation script shows the error below in a terminal window for a manual install: Writing proxy env detail in /etc/ma.d/ma_environment.conf warning: %post(MFEcma-5.7.2-162.x86_64) scriptlet failed, exit status 1 installing client extensions from : /tmp/mfej6EmWZ /tmp/mfej6EmWZ Product count is : 1 Product is : DXL.zip Calling mcupdater : location : /tmp/mfej6EmWZ You see errors in the maconfig.Info: check all db files. maconfig.Info: MA db files are not present, so skipping database schema check (fresh installation). maconfig.Info: ma db check passed. masvc.Error: io service create Failed(1) maconfig.Info: McAfee Agent DB Healthcheck and restore initiated. maconfig.Info: agent db check started maconfig.Info: check all db files. maconfig.Info: MA db files are not present, so skipping database schema check (fresh installation). maconfig.Info: ma db check passed. masvc.Error: io service create Failed(1) Cause
The Solution
This issue is resolved in McAfee Agent 5.7.3. This version is available from either the ePO Software Manager or the Product Downloads site. NOTE: You need a valid Grant Number to access the update. To view other known and resolved issues, see KB93773 - Trellix Agent 5.7.x Known Issues. Workaround 1
Remove the McAfee Agent on the Linux operating system and create a temporary profile:
Workaround 2
Only implement the steps below if you see the same errors after following Workaround 1: McAfee Agent fails to obtain the environment variables when the installation has completed via a
You are prompted to enter in the ePO administrator user name and password.
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