Macompatsvc.exe crashes Windows Management Instrumentation on Windows servers
Last Modified: 2021-05-10 10:30:52 Etc/GMT
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Macompatsvc.exe crashes Windows Management Instrumentation on Windows servers
Technical Articles ID:
KB94093
Last Modified: 2021-05-10 10:30:52 Etc/GMT Environment
McAfee Agent (MA) 5.7.0, 5.7.1, 5.6.x
Problem
System crash occurs on supported Windows Servers. The crash points to a McAfee Agent McAfee Agent uses Windows Management Instrumentation (WMI) to obtain system properties. For example:
Cause
The McAfee Agent makes Solution
This issue is resolved in McAfee Agent 5.7.2, which is available from either the ePO Software Manager, or the Product Downloads site. To view other known and resolved issues, see KB93773 - McAfee Agent 5.7.x Known Issues. NOTE: You need a valid Grant Number to access the update. WorkaroundWe investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.
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