masvc.exe sustains high CPU usage during policy enforcement for an extended period
Last Modified: 2023-12-12 12:11:37 Etc/GMT
Affected Products
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masvc.exe sustains high CPU usage during policy enforcement for an extended period
Technical Articles ID:
KB93642
Last Modified: 2023-12-12 12:11:37 Etc/GMT Environment
Application and Change Control 8.x Endpoint Security Firewall 10.x Host Intrusion Protection 8.x Trellix Agent (TA) 6.x, 5.x Problem
During a policy enforcement, you can observe that NOTE: It’s typical for the MA service to consume a large amount of CPU because of the enforcement of policies from other managed products. But, when the policy enforcement is complete, the CPU utilization is expected to reduce. Cause
The TA service receives many requests (inter-process communication) to fetch policies. As a result, the TA service is busy reading (fetching) and sending policy data to each managed product through inter-process communication. The CPU utilization during policy enforcement is directly linked to the following:
If the number of managed products registered for policy enforcements is When large complex policies are created for many products, You can also observe that the issue has an overall impact on the computer's performance. This performance issue can last for more than 10 minutes, during which you don’t see a reduction in the Solution
This issue is resolved in McAfee Agent 5.7.4, which is available from either the ePO Software Manager or the Product Downloads site. To view other known and resolved issues, see KB93773 - McAfee Agent 5.7.x Known Issues. NOTE: You need a valid Grant Number to access the update. Affected ProductsLanguages:This article is available in the following languages: |
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