Detailed error = -404 (Wakeup call fails with an error)
Last Modified: 2023-08-31 12:50:07 Etc/GMT
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Detailed error = -404 (Wakeup call fails with an error)
Technical Articles ID:
KB93571
Last Modified: 2023-08-31 12:50:07 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.x, 5.9.x Trellix Agent (TA) 5.x Problem
When you send a wake-up call from ePO, the wakeup call fails. The E #07084 NAIMSERV naSPIPE.cpp(320): Failed to find IP address for mymachine.lab2.local I #07084 NAIMSERV Wake up agent on NetBIOS name mymachine... E #07084 NAIMSERV naSPIPE.cpp(320): Failed to find IP address for mymachine I #07084 NAIMSERV Wake up agent on IP address 10.10.10.5... E #07084 NAIMSERV AgentWakeup.cpp(206): Server failed to wake up 10.10.10.5, detailed error = -404 Cause
A third-party application is listening on the agent wake-up communication port (default 8081) on the local computer. The application stops the Agent Common Service ( NOTE: Only one application can bind to a port on the local computer. Problem verification: A TCP 0.0.0.0:8081 0.0.0.0:0 LISTENING 1570 [java.exe] A Proto Local Address Foreign Address State PID [macmnsvc.exe] Solution
Take one of the following actions:
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