Apache service fails to start after you upgrade from ePolicy Orchestrator 5.3.x
Last Modified: 2023-08-07 07:17:23 Etc/GMT
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Apache service fails to start after you upgrade from ePolicy Orchestrator 5.3.x
Technical Articles ID:
KB93079
Last Modified: 2023-08-07 07:17:23 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.0, 5.9.x
Problem
The Apache service fails to start after you upgrade ePO from 5.3.x to 5.9.x or 5.10.0. The I #04916 NAIMSERV Shutting down syslog forward subsystem I #09264 NAIMSERV Syslog received shutdown signal I #09264 NAIMSERV Syslog thread exiting I #04916 NAIMSERV Waiting for DALPing thread exit I #04916 NAIMSERV DALPing thread exited I #04916 NAIMSERV Waiting for Perfmon thread exit I #04916 NAIMSERV Perfmon thread exited E #04916 EPODAL ePOData_Connection.cpp(885): COM Error 0x80004005, source=Microsoft SQL Server Native Client 11.0, desc=TCP Provider: The specified network name is no longer available. E #04916 EPODAL , msg=Unspecified error E #04916 NAIMSERV common\ApacheTomcatUser.cpp(215): COM Error 0x80004005, source=Microsoft SQL Server Native Client 11.0, desc=TCP Provider: The specified network name is no longer available. E #04916 NAIMSERV , msg=Unspecified error I #04916 NAIMSERV Releasing File Locks... I #04916 NAIMSERV Cleaning up temp directory... I #04916 NAIMSERV ePolicy Orchestrator server stopped. The Windows Event Viewer Apache Service 3299 The Apache service named reported the following error: >>> AH00015: Unable to open logs 3299 The Apache service named reported the following error: >>> (OS 2)The system cannot find the file specified. : AH00089: Couldn't start ErrorLog process 'C:/Progra~2/McAfee/ePolicy Orchestrator/Apache2/bin/rotatelogs.exe -l C:/Progra~2/McAfee/ePolicy Orchestrator/Apache2/logs/errorlog.%Y-%m-%d 86400' Cause
The 8.3 naming convention is disabled on the ePO server, which causes Solution
To resolve this issue, you must correct the path statements in two configuration files on the ePO server. Step 1 - Edit
Here,
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