If you haven't upgraded:
Don't perform back-to-back upgrades from version 4.8.0 to 4.8.2. Upgrade to version 4.8.0, allow the database to migrate, and then perform the upgrade to version 4.8.2.
NOTE: The migration can take up to 24 hours; Technical Support recommends that you leave a period of two days between upgrades to allow for these post upgrade processes to complete.
If you've already upgraded:
- The issue is addressed with the version 4.10 upgrade. But, the records after you upgrade to version 4.8.2 and before you upgrade to version 4.10 are lost.
If you accept this limitation, you can upgrade to version 4.10 and resolve the issue.
- If you want to keep all your records, contact Technical Support for a resolution administered by a remote session.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.