Unable to log on to the ePO Console (Failed to load server keys)
Last Modified: 2023-08-03 06:34:05 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Unable to log on to the ePO Console (Failed to load server keys)
Technical Articles ID:
KB92812
Last Modified: 2023-08-03 06:34:05 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem
The following errors are seen after you restart the ePO services or reboot the ePO server. When you try to log on to the ePO Console, you see many errors on the logon page. The following error stands out: The ERROR [main] plugin.PluginManager - Initialization of plugin RepositoryMgmt failed. com.mcafee.epo.core.EpoJNIException: Master repository key corrupt at com.mcafee.epo.repositorymgmt.engine.RManJNI.Init_JNI(Native Method) at com.mcafee.epo.repositorymgmt.engine.RManJNI.Init(RManJNI.java:68) The E #02824 NAISIGN common\ServerKeyManager.cpp(206): Error creating temp filename for folder creation during key extraction, system error 5. E #02824 NAISIGN common\ServerKeyManager.cpp(1228): Failed to load server key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sllegacy.zip. E #02824 NAISIGN common\ServerKeyManager.cpp(206): Error creating temp filename for folder creation during key extraction, system error 5. E #02824 NAISIGN common\ServerKeyManager.cpp(1228): Failed to load server key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sr2048bris04pd-vzdlp.zip. E #02824 NAISIGN common\ServerKeyManager.cpp(206): Error creating temp filename for folder creation during key extraction, system error 5. E #02824 NAISIGN common\ServerKeyManager.cpp(1228): Failed to load server key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\srbris04pd-vzdlp.zip. X #02824 NAISIGN common\ServerKeyManager.cpp(1253): No keys found X #02824 NAISIGN D:\BUILD_764249\BUILD\ePO\dev\src\server\include\nailog.h(177): Leave:CServerKeyManager::LoadKeys E #02824 MOD_EPO epohandler.cpp(68): Failed to load server keys Cause
A Solution
Verify that no antivirus or third-party program is blocking ePO access to the temp folder.
Affected ProductsLanguages:This article is available in the following languages: |
|