AHSetup Error: Failed to write the Agent Handler Certificate
Last Modified: 2023-08-03 04:47:36 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
AHSetup Error: Failed to write the Agent Handler Certificate
Technical Articles ID:
KB92714
Last Modified: 2023-08-03 04:47:36 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.x, 5.9.x
Problem
You see the following error after you migrate ePO to a new server and try to regenerate the certificates: The I #09560 MFEFIPS Loading: "C:\Program Files (x86)\McAfee\ePolicy Orchestrator", Role = Officer, Mode = Normal I #09560 MFEFIPS Using Random Generator: HMAC Random I #09560 MFEFIPS RSA BSAFE Crypto-C Micro Edition FIPS140 Module 4.1.2.0 I #09560 MFEFIPS Module Initialized. I #09560 MFEFIPS MFEFIPS_Status() returned 1 I #09560 AHSETUP Creating Agent Handler Certs. I #09560 AHSETUP Checking to see if the ePO server (mcafepo-cluster:8443) is available. We will try 5 times. I #09560 AHSETUP The Agent Handler successfully connected to the ePO server. I #09560 AHSETUP Successfully created the Agent Handler certs. I #09560 AHSETUP Successfully created the Agent Handler CA Certificate. E #09560 AHSETUP certificates.cpp(242): Failed to delete the certificate 'Orion_CA_mcafee-server'. (Access Denied) E #09560 AHSETUP certificates.cpp(242): Failed to delete the certificate 'AH_CA_CN-#####'. (Access Denied) E #09560 AHSETUP certificates.cpp(242): Failed to delete the certificate 'AH_mcafee-server'. (Access Denied) E #09560 AHSETUP certificates.cpp(292): Failed to open the cert store 'ROOT' E #09560 AHSETUP certificates.cpp(298): Failed to open the cert store 'My' E #09560 AHSETUP certificates.cpp(304): Failed to open the cert store 'CA' E #09560 AHSETUP certificates.cpp(930): Failed to import the PKCS12 Certificates. Cause
The command prompt doesn't run the Solution
To run the
Affected ProductsLanguages:This article is available in the following languages: |
|