An error occurred while retrieving the requested data (viewing system properties)

Technical Articles ID: KB92561
Last Modified: 2023-08-02 10:29:05 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.10

Problem

The following error is seen when you view the properties of a system in ePO 5.10:

An error message reading "an error occurred while retrieving the requested data

The error above is seen on systems with McAfee Agent (MA) 4.8 installed.

The Orion.log records the following error:

Error in systemdetails2, conversion failed when converting the nvarchar value 'xxxx,xx' to data type int

NOTE: Here, xxxx,xx is a numeric value.

Cause

Systems with MA 4.8 installed send an extended property to ePO, which uses a delimiter. Normally, the expected delimiter is a period (full stop).

This issue usually occurs when the language of the operating system isn't English. For example, a French operating system reports the free disk space as 1234,56, using a comma as a delimiter.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 7, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

We investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

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Knowledge Center

An error occurred while retrieving the requested data (viewing system properties)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

An error occurred while retrieving the requested data (viewing system properties)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

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