DataChannel.Manager.Error: Failed to upload package to ePO Server
Last Modified: 2023-03-16 05:58:19 Etc/GMT
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DataChannel.Manager.Error: Failed to upload package to ePO Server
Technical Articles ID:
KB92553
Last Modified: 2023-03-16 05:58:19 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x Trellix Agent (TA) 5.x Problem
Although general communication between TA and the ePO Server functions properly, the The following errors are recorded in the ------------------------------------------------------------------------------------------ masvc(9096.15416) ahclient.Info: Spipe connection response received, network return code = 1008, response code 503.v 2020-03-18 15:37:34.558 masvc(9096.15416) DataChannel.Manager.Error: Failed to upload DataChannel items - Network<1008>, HTTP Response<503> masvc(9096.15416) DataChannel.Manager.Error: Failed to upload package to ePO Server ------------------------------------------------------------------------------------------ masvc(9096.15416) msgbus.Debug: topic <ma.logger.msg.pub.topic> reachability <1> masvc(9096.15416) loop_worker.Trace: scheduled an async work request, now has 2 pending work requestsv 2020-03-18 15:37:34.558 masvc(9096.15416) ahclient.Info: Agent communication session closed masvc(9096.15416) msgbus.Debug: topic <ma.logger.msg.pub.topic> reachability <1> masvc(9096.15416) loop_worker.Trace: scheduled an async work request, now has 3 pending work requests masvc(9096.15416) network.Trace: poller closed 1164v The I #04192 MOD_EPO epo request processed, rc=503, session ID=8192, session time=2296ms I #04192 NAIMSERV Received [MsgUpload] from <client_computer_name>:{6CE6286C-6959-11EA-361B-0050569CAB4D} ------------------------------------------------------------------------------------------ E #04192 MCUPLOAD SecureHttp.cpp(984): Failed to send HTTP request. Error=12007 (12007) E #04192 MCUPLOAD SecureHttp.cpp(986): System error 12007 means unable to resolve target address for <server name>, adjust machine DNS configuration as necessary to resolve this issue ------------------------------------------------------------------------------------------ E #04192 NAIMSERV server.cpp(558): Failed to send request, err=0x80004005, HTTP status code=0 E #04192 NAIMSERV server.cpp(923): Error sending data channel message to application server I #04192 NAIMSERV Processed [MsgUpload] from <client_computer_name>:{6CE6286C-6959-11EA-361B-0050569CAB4D} in 2282ms E #04192 NAIMSERV AgentServerCommHandler.cpp(656): Failed to process agent request I #04192 MOD_EPO epo request processed, rc=503, session ID=8193, session time=2297ms Cause
The Remote Agent Handler and Primary Agent Handler are unable to resolve the fully qualified domain name (FQDN) of the ePO Server (Tomcat service) to an IP address. NOTE: If ePO is in a workgroup, it's unable to resolve the host name. Solution
Option 1 Resolve the DNS issue. Option 2 Add the FQDN and IP address of the ePO Server to the NOTE: Location of the Host file edit example: Affected ProductsLanguages:This article is available in the following languages: |
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