Although general communication between TA and the ePO Server functions properly, the
Data Channel requests fail.
The following errors are recorded in the
masvc_<computer_name>.log file on the client:
558 masvc(9096.15416) msgbus.Debug: Endpoint <ma.service.io> release
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masvc(9096.15416) ahclient.Info: Spipe connection response received, network return code = 1008, response code 503.v 2020-03-18 15:37:34.558 masvc(9096.15416) DataChannel.Manager.Error: Failed to upload DataChannel items - Network<1008>, HTTP Response<503>
masvc(9096.15416) DataChannel.Manager.Error: Failed to upload package to ePO Server
------------------------------------------------------------------------------------------
masvc(9096.15416) msgbus.Debug: topic <ma.logger.msg.pub.topic> reachability <1>
masvc(9096.15416) loop_worker.Trace: scheduled an async work request, now has 2 pending work requestsv 2020-03-18 15:37:34.558 masvc(9096.15416) ahclient.Info: Agent communication session closed
masvc(9096.15416) msgbus.Debug: topic <ma.logger.msg.pub.topic> reachability <1>
masvc(9096.15416) loop_worker.Trace: scheduled an async work request, now has 3 pending work requests
masvc(9096.15416) network.Trace: poller closed 1164v
The
Server_<computer_name>.log or the Remote Agent Handler log records the following errors:
E #04192 NAIMSERV AgentServerCommHandler.cpp(656): Failed to process agent request
I #04192 MOD_EPO epo request processed, rc=503, session ID=8192, session time=2296ms
I #04192 NAIMSERV Received [MsgUpload] from <client_computer_name>:{6CE6286C-6959-11EA-361B-0050569CAB4D}
------------------------------------------------------------------------------------------
E #04192 MCUPLOAD SecureHttp.cpp(984): Failed to send HTTP request. Error=12007 (12007)
E #04192 MCUPLOAD SecureHttp.cpp(986): System error 12007 means unable to resolve target address for <server name>, adjust machine DNS configuration as necessary to resolve this issue
------------------------------------------------------------------------------------------
E #04192 NAIMSERV server.cpp(558): Failed to send request, err=0x80004005, HTTP status code=0
E #04192 NAIMSERV server.cpp(923): Error sending data channel message to application server
I #04192 NAIMSERV Processed [MsgUpload] from <client_computer_name>:{6CE6286C-6959-11EA-361B-0050569CAB4D} in 2282ms
E #04192 NAIMSERV AgentServerCommHandler.cpp(656): Failed to process agent request
I #04192 MOD_EPO epo request processed, rc=503, session ID=8193, session time=2297ms