Use the following steps to recover from a lost DXL, TIE, or Active Response root password for a Linux operating system.
IMPORTANT: We strongly recommend not hacking the root password because it introduces a security vulnerability in your Linux operating system and environment.
Recovery from a lost root password for DXL:
If you forget or lose the root password for a DXL Broker system, perform the steps below:
- Decommission the system.
- Delete it from the system tree on the ePolicy Orchestrator (ePO) server.
- Redeploy a new DXL Broker.
- Make sure that all DXL Clients are configured to communicate to the new server by reviewing the DXL Client policies in the ePO policy catalog.
Recovery from a lost root password for TIE:
If you forget or lose the root password for a TIE Server, perform the steps below:
- If the system is anything different from the primary server, perform the following steps:
- Decommission the system.
- Deploy a new system.
- Assign the same operation mode as that of your old system.
- If the affected system is the primary server, perform the following steps:
- Deploy a new server.
- Transition the operation mode to secondary.
- Promote the newly deployed server to primary.
- After the database is fully replicated, decommission the affected system where the root password is lost:
- Shut down the system.
- Delete it from the system tree.
Recovery from a lost root password for Active Response:
Active Response 2.4 is installed as a Service under the TIE platform. If you forget or lose the root password for an Active Response
server on a TIE Server platform, perform the steps below:
- Follow the appropriate TIE solution listed above.
- Delete the Active Response node from the system tree.
- When the newly created server is in the system tree, register it in ePO using the steps below:
- Click Menu, Configuration, Registered Servers, Active Response Server.
- From the Actions menu, select Edit.
- In the Details tab, add the IP address and Port for the newly created Active Response server.
