Error 1904, module failed to register - HRESULT -2147024409
Last Modified: 2021-06-09 08:31:22 Etc/GMT
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Error 1904, module failed to register - HRESULT -2147024409
Technical Articles ID:
KB91611
Last Modified: 2021-06-09 08:31:22 Etc/GMT Environment
McAfee Agent (MA) 5.x Problem
McAfee Agent fails to install in either a clean installation or upgrade scenario. The CustomAction +ma_compat_agent.dll returned actual error code -2147024409 MSI (s) (B0:20) [10:24:15:996]: Product: McAfee Agent -- Error 1904.Module C:\Program Files\McAfee\Agent\x86\ma_compat_agent.dll failed to register. HRESULT -2147024409. Contact your support personnel. Error 1904.Module C:\Program Files\McAfee\Agent\x86\ma_compat_agent.dll failed to register. HRESULT -2147024409. Contact your support personnel. MSI (s) (B0:20) [10:24:16:002]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (B0:20) [10:24:16:003]: User policy value 'DisableRollback' is 0 MSI (s) (B0:20) [10:24:16:003]: Machine policy value 'DisableRollback' is 0 Action ended 10:24:16: InstallFinalize. Return value 3. NOTE: References to Cause
McAfee Agent previously used a legacy self-registration API within the installer. This feature has now been replaced with manual registration of the needed ( SolutionThe issue documented in this article is resolved by McAfee Agent 5.6.2 and later, which is available from the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. To view other known and resolved issues, see KB90993 - McAfee Agent 5.6.x Known Issues.
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