Unable to log on to the ePolicy Orchestrator console (Failed to install ePO 5.10.0 Update 3)
Last Modified: 2023-07-27 10:41:48 Etc/GMT
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Unable to log on to the ePolicy Orchestrator console (Failed to install ePO 5.10.0 Update 3)
Technical Articles ID:
KB91402
Last Modified: 2023-07-27 10:41:48 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10 Update 3
Problem
After you try to install ePO 5.10.0 Cumulative Update 3, the install fails and displays the following message: After the failed update, you're unable to log on to ePO. The following error displays at the console even though the credentials are correct: The org.springframework.beans.factory.NoSuchBeanDefinitionException: No bean named 'core.csrfTokenStrategy' is defined The Error: Error: EPERM: operation not permitted, unlink 'C:\PROGRA~2\McAfee\EPOLIC~1\dal.dll' at Object.fs.unlinkSync (fs.js:1079:18) at mayCopyFile (C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:57:8) at onFile (C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:52:10) at getStats (C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:46:44) at startCopy (C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:36:10) at Object.copySync (C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:31:10) at copyFileInSync (C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\js\core.js:1596:13) at executeOtherFiles (C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\js\core.js:1529:13) at C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\js\core.js:1273:17 at C:\Users\Joe\Downloads\ePO_5.10.0_Update_3\resources\app\node_modules\async\dist\async.js:3110:16 Cause
This problem occurs if another service has a lock on one or more of the files that ePO 5.10 Update 3 is trying to update. The following error in the Error: Error: EPERM: operation not permitted, unlink 'C:\PROGRA~2\McAfee\EPOLIC~1\dal.dll' The most common cause is that the Mobile plug-in service locks the SolutionStop the ePO services and reinstall ePO 5.0 Update 10:
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