The ePO upgrade fails and rolls back.
The
EPO5xx-Install-MSI.log file records an error similar to the following:
1: 08:32:01 EPO590CALog: FAILURE: In LaunchApplication while trying to run the following program:
"C:\Users\<username>\AppData\Local\Temp\McAfeeLogs\EPO590-Troubleshoot\OutputFiles\epoST.bat"
Return code: 1
1: 08:32:01 EPO590CALog: Service MCAFEETOMCATSRV590 is running
1: 08:32:01 EPO590CALog: Setting gAbortInstall=1
1: 08:32:01 EPO590CALog: End executeExternalCommand()
1: 08:32:01 EPO590CALog: epoST.err: Error encountered while running command:ext.install extension=file:///C:/PROGRA~2/McAfee/EPOLIC~1/INSTAL~1/ePO/EXTENS~2/epoST.zip
1: 08:32:01 EPO590CALog: epoST.err:
1: 08:32:01 EPO590CALog: epoST.err: java.io.IOException: Error 0 :
1: 08:32:01 EPO590CALog: epoST.err: The following error occurred while executing this line:
1: 08:32:01 EPO590CALog: epoST.err: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.9.1.251\install.xml:800: The following error occurred while executing this line:
1: 08:32:01 EPO590CALog: epoST.err: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.9.1.251\install.xml:188: java.sql.SQLException: The ALTER TABLE statement conflicted with the FOREIGN KEY constraint "FK_EPOPolicyObjectSettings_EPOPolicySettings". The conflict occurred in database "<epo Database Name>", table "dbo.EPOPolicySettingsMT", column 'PolicySettingsID'.
1: 08:32:01 EPO590CALog: End runRemoteClentCommand(epoST,...) returnCode=1
InstallShield 8:32:01: CallScriptFunctionFromMsiCA() ends
CustomAction Prod_InstallEpoCore returned actual error code 1603 (note this error might not be 100% accurate if translation happened inside sandbox)
Action ended 8:32:01: InstallFinalize. Return value 3.
The
ePOST.err file records the following error:
Error encountered while running command:ext.install extension=file:///C:/PROGRA~2/McAfee/EPOLIC~1/INSTAL~1/ePO/EXTENS~2/epoST.zip
java.io.IOException: Error 0 :
The following error occurred while executing this line:
C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.9.1.251\install.xml:800: The following error occurred while executing this line:
C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.9.1.251\install.xml:188: java.sql.SQLException: The ALTER TABLE statement conflicted with the FOREIGN KEY constraint "FK_EPOPolicyObjectSettings_EPOPolicySettings". The conflict occurred in database "<epo database name>", table "dbo.EPOPolicySettingsMT", column 'PolicySettingsID'.
