Data Exchange Layer Client Installer for Microsoft Windows fails
Last Modified: 2023-05-15 12:18:28 Etc/GMT
Affected Products
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Data Exchange Layer Client Installer for Microsoft Windows fails
Technical Articles ID:
KB89839
Last Modified: 2023-05-15 12:18:28 Etc/GMT Environment
Data Exchange Layer Client (DXL Client) 4.0.x
Problem
The DXL Client Installer for Microsoft Windows can fail if a policy is enforced during a DXL install or upgrade. The MSI log, InstallVSCoreExecute: (050C:0C98)(2017-07-21T15:06:52.649) ExecuteProcess: Waiting for process to complete InstallVSCoreExecute: (050C:0C98)(2017-07-21T15:06:52.649) BinaryDeferredRunner::operator(): Error 0xFFFFFFFF: Process returned non-zero return code : (null) The [15:06:42:260] - AAC is not installed. err=170 ... [15:06:42:884] - ERROR! Failed to create AAC Control. err=170 ... [15:06:43:508] - ERROR! Failed to create AAC Control. err=170 ... [15:06:43:508] - parseIoctlFilter [15:06:44:132] - parseIoctlFilter: Unable to create ProtectedLaunchControl 170 [15:06:44:132] - parseIoctlFilter: retval 0 [15:06:44:132] - ERROR: parseProtectedLaunch: parseIoctlFilter failed ... [15:06:44:179] - Starting mfevtps as MMS service [15:06:44:179] - StartMMSService: mfevtp [15:06:44:179] - GetMMSServiceState: [15:06:44:179] - Service mfevtp has state SERVICE_STOPPED [15:06:44:179] - GetMMSServiceState: return=1 [15:06:44:179] - Start mfevtp [15:06:45:427] - ERROR! StartMMSService failed. GetLastError()=1067 [15:06:45:427] - StartMMSService: exit=0 ... [15:06:46:877] - Attempting to start dependent service McShield [15:06:46:877] - StartService: McShield (enable=1) [15:06:46:924] - StartService: currentStartValue 4 [15:06:46:924] - StartService: preserved StartValue 2 [15:06:46:924] - Unlock Service DACL McShield [15:06:48:266] - Start service failed. GetLastError=1068 ... [15:06:48:656] - StartMfevtpService: return=0 [15:06:48:656] - StartStopAllMMSServices: start=true [15:06:48:671] - StartStopAllMMSServices: Skipping mfevtp (we will deal with it later) ... [15:06:48:671] - Start mfefire [15:06:49:935] - ERROR! StartMMSService failed. GetLastError()=1067 ... [15:06:49:935] - Start mfehcs [15:06:51:183] - ERROR! StartMMSService failed. GetLastError()=1067 ... [15:06:51:292] - Start mfefire [15:06:52:540] - ERROR! StartMMSService failed. GetLastError()=1067 ... [15:06:52:540] - Total 1 Error Value present [15:06:52:540] - Code [0x20003051] : Error while starting McAfee service. [15:06:52:540] - Exit code will be 4294967295 ... [15:06:52:540] - Returning 4294967295 CauseThis issue occurs when a product tries to update the AAC policy. But, AAC is disabled because of a
Our services can't be started during the
Solution
To recover the system, press and hold the power button to force a hard restart. The system restarts normally. You can continue to install DXL. The DXL installation succeeds as long as no product tries to update the AAC policy again during the DXL installation process.
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