The timeout for the SWG Core service start is exceeded and is thus reported as failed. But, the Core service continues to start in the background.
NOTE: Because appliance resources cause this issue, if it occurs repeatedly, you must upgrade the platform that SWG is running on.
- Connect to the SWG command line using SSH or a directly attached keyboard and monitor.
- Log on to the device with an admin user such as root.
- Type service mwg-core status and press Enter to review the current process status.
You see one of two outputs:
- mwg-core (pid 20611 20610) is running...
The process IDs displayed in the above example (pid 20611 20610) are different on your appliance;
But, whatever these values, this output indicates that all services are up and running.
- mwg-core is stopped
This output indicates that the service isn't running.
Type service mwg-core start and press Enter to start the service.
NOTE: If the service mwg-core start command fails to start the services, open a support case with Trellix.
- Log off from the appliance.