How to generate an agent diagnostic tool session and dump file when troubleshooting Data Loss Prevention Endpoint issues
Last Modified: 2023-05-26 08:40:50 Etc/GMT
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How to generate an agent diagnostic tool session and dump file when troubleshooting Data Loss Prevention Endpoint issues
Technical Articles ID:
KB89601
Last Modified: 2023-05-26 08:40:50 Etc/GMT EnvironmentFor supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint. SummaryTo troubleshoot DLP Endpoint issues, Technical Support requires that you generate a dump file using the Agent Diagnostic Tool.
To begin an Agent Diagnostic Tool session, perform the following steps:
NOTE: Make sure that the policy revision and policy name match what's in the DLP Console on the endpoint. If not, an error in the Helpdesk console is displayed when you try to generate a key.
When the DLP Agent Diagnostic Tool is running, use the following steps to generate the Agent Diagnostic Dump file:
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
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