User token is reset when a User Directory user is unassigned and re-assigned on a system

Technical Articles ID: KB88677
Last Modified: 2023-04-25 11:33:17 Etc/GMT

Environment

Drive Encryption (DE) 7.x

For details of DE-supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Summary

User Directory background details
DE provides support for user management using the User Directory feature to remove the dependency on an LDAP server. The User Directory feature uses the LDAP Sync extension within ePolicy Orchestrator (ePO) and provides user management for DE users using the UserDirectory.zip extension. After you install the UserDirectory.zip extension on the ePO server, you can create Organizational Units (OUs) and users, and manage them on the User Directory page without needing to register on LDAP server.

Problem

After unassigning a user that migrated from a previous Endpoint Encryption Manager using the DE User Directory feature from all DE systems, and then re-assigning the user to a system, you find that the User token is reset, even though the user remains in the User Directory.

Solution

This is expected behavior. When the user is unassigned from all systems, it's no longer a valid DE user. When the user is assigned back to a DE system, DE treats it as a new user and the default token is applied (password is reset).

Affected Products

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Knowledge Center

User token is reset when a User Directory user is unassigned and re-assigned on a system

Environment

Summary

Problem

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

User token is reset when a User Directory user is unassigned and re-assigned on a system

Environment

Summary

Problem

Solution

Affected Products

Languages:

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