ENSM has a built-in Minimum Escalation Requirements (MER) tool. This MER tool collects the following data from the Mac system so that Technical Support can analyze and resolve a problem:
- System information (Kernel version, uptime, Kernel state, and last logged in user names)
- List of installed applications and packages
- File System information
- Virtual memory information
- List of Kernel extensions loaded
- Exported environmental variables
- List of network interfaces
- Routing table information
- List of open files by application
- List of all running processes
- System profiler output
- system.log, install.log, and crash logs
- Product logs and information