If you encounter specific issues with a VPN client, first determine whether the issue is an ENS Firewall policy issue or a VPN client configuration issue.
If the issue can't be resolved through policy/configuration for either the VPN client product or the ENS Firewall product, do the following:
- Document the VPN client and version, hardware used, and the issue you are experiencing.
- Contact Technical Support and inform the agent that you are requesting a Service Request (SR) for ENS Firewall and the VPN client software.
NOTE: Customers might need to provide a copy of the VPN client software, security token, and access to the VPN Access Point.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.